Price quotes are non-binding until we both confirm the commission in writing (by email or message).
Design & Approval
Using the reference images and information provided by you, I will create a digital 3D prototype of the plush showing the intended design, proportions, colors, markings, and other relevant features.
You must approve the digital prototype before I proceed to create the pattern and physical plush.
You may request reasonable changes before approval.
Once the digital prototype has been approved, I will create the pattern and sew the plush based on the approved design.
The finished plush will be made by hand and may therefore differ from the digital prototype in minor ways, including small variations in dimensions, shape and other details.
Changes requested after approval may incur additional costs and extend the completion deadline. I will inform you of any additional costs or deadline changes before proceeding.
Ownership
You will receive the final plush, but no side products such as the pattern.
I may use pictures and videos of the work in progress and finished plush on my website and social media, for advertising purposes, and in tutorials.
The publication of photos and videos may be postponed to a mutually agreed date if you request this at the beginning of the commission.
Payment
Prices and payments are in EUR (€).
Payments are made via PayPal invoice. If you pay from another currency, PayPal's exchange rate and fees apply.
Payment is made in two instalments.
I will send an invoice for the first instalment once the commission has been confirmed.
The first instalment must be paid within 14 days. If it is not paid in time, the commission lapses.
I will send an invoice for the second instalment once the plush is finished.
The second instalment must be paid within 30 days. The plush is shipped once full payment has been received.
Cancellation & Returns
If you cancel your commission, the first instalment will not be refunded.
If the second instalment is not paid within 30 days, you will receive a written reminder with a final deadline. If payment is not received by this final deadline, the commission will be considered cancelled by you, and the first instalment will not be refunded.
I intend to complete every commission I accept, but I reserve the right to cancel a commission at any time. In such cases, all payments made will be refunded in full.
Your plush is custom-made according to your specifications and cannot be returned after delivery simply because you change your mind.
Shipping
I ship from Germany with tracking and insurance.
You are responsible for any import duties, customs fees, taxes and similar surcharges that may apply.
If the package is lost or damaged in transit, I will handle the insurance claim. You must inspect the package upon delivery and have any damage to the package and/or its contents documented by the delivery service. Once the insurance claim has been settled, I may either remake the plush or issue a full refund.
If the package is returned to me due to a shipping issue attributable to you (for example, failure to accept the delivery or an incorrect delivery address provided by you), you must pay the cost of reshipping within 30 days of me notifying you that the package has been returned. Otherwise, the commission will be considered cancelled.
If the package is returned to me due to a shipping issue attributable to me, I will cover the cost of reshipping.
Deadline
Unless otherwise agreed, I will complete the plush within six months of receiving the first payment. The plush will be shipped after full payment has been received.
The completion deadline may be extended if a significant delay is caused by you, including delays in providing information, responding to questions, requesting changes, or approving the digital prototype. In such cases, you will be notified of the updated deadline.
If I miss the deadline, you may request a full refund of all payments made.
